Built by Centra
Overview
Built as a native delivery layer for Centra, Ingrid brings real-time intelligence to every delivery decision, from the options your shoppers see at checkout to how returns are handled. Give every shopper a delivery experience that adapts to their order, their location, and what actually converts, all managed from one platform.
- Add home, pickup, and express delivery options shown on product pages and at checkout, with accurate delivery promises
- Achieve up to an 82% increase in shipping revenue and 12 p.p. reduction in late deliveries, driven by delivery intelligence that improves with every order
- Connect to 350+ pre-built carrier integrations, including ship from store, with no custom development
- A/B test delivery options to continuously optimize performance across markets
- Offer branded post-purchase tracking to reduce WISMO inquiries by up to 77%
- Handle returns within the same system, with up to 30% converting to direct exchanges
Delivery is being redesigned. What once lived at the edge of e-commerce strategy now defines profitability, conversion, and long-term customer trust. Ingrid is the delivery intelligence platform that helps retailers design, test and execute delivery strategy across the entire customer journey — from checkout to tracking, returns to exchanges. With built-in A/B testing, 350+ carrier integrations, and 250+ leading retailers on board including Paul Smith, OSPREY LONDON, Ellis Brigham, ME+EM, and NA-KD, Ingrid powers seamless delivery experiences across 180+ markets.